AVAYA · Enterprise Communications & Collaboration

From Desktop Phones to the Aura Core Platform

Four terminal types configured for workstations, meeting rooms, and mobile scenarios. AURA app, IP Office app, and two hardware types handle call control, trunk termination, and endpoint ports—all under a single number plan and dialing rules across the entire site.

Avaya Communications Platform Overview

Avaya Platform Architecture

Call Control · SIP Routing · Media Gateway

Terminal Series
4 Class
Platform & Hardware
4 Class
List Products
44 styles
Deployment Mode
Local · Virtual
Product Portfolio

IP Phone

The J100 series is our current flagship IP phone line, ranging from single-line entry models to dual-screen operator consoles. The 1600 and 9600 series are legacy units available for full workstation replacement.

IP PhoneIP PHONES

The J100 series is our current flagship IP phone line, ranging from single-line entry models to dual-screen operator consoles. The 1600 and 9600 series are legacy units available for full workstation replacement.

12This product

Series Brochure
Avaya J129 IP Phone Product Image

IP Phone

Avaya J129 IP Phone

Single-line Dual Talk · Dual 10/100 Ports

  • Product PositioningEntry-level SIP desktop phone with fixed function keys
  • Calling capabilityTwo call channel keys supporting two concurrent calls.
Avaya J139 IP Phone Product Image

IP Phone

Avaya J139 IP Phone

2.8-inch color display · 4 line keys

  • Product PositioningEntry-level Color Screen SIP Desktop Phone
  • Screen2.8-inch color (diagonal), 320 × 240 pixels
Avaya J159 IP Phone Product Image

IP Phone

Avaya J159 IP Phone

Dual Color Screen · 10 Line Keys · Wi-Fi Optional

  • Product PositioningHigh-density SIP desktop phone with 24 keys and a secondary display
  • Main Screen2.8 inches, 320 × 240 pixels (grayscale)
Avaya J169 IP Phone Product ImageDiscontinued · Replaceable

IP Phone

Avaya J169 IP Phone

3.5-inch grayscale display · Gigabit · Expandable to 3 modules

  • Product PositioningMid-to-high-end grayscale display desktop phone with key expansion support (discontinued)
  • ScreenGrayscale display, 3.5 inches diagonal
Avaya J179 IP Phone Product Image

IP Phone

Avaya J179 IP Phone

3.5-inch Color Display · 8 Line Keys · Expandable to 3 Modules

  • Product PositioningMid-to-high-end color SIP desktop phone with button expansion support
  • ScreenColor display, 3.5-inch diagonal (2.8 × 2.1 inches / 7.0 × 5.3 cm)
Avaya J189 IP Phone Product Image

IP Phone

Avaya J189 IP Phone

5-inch main display + 2.3-inch secondary display · Dual USB

  • Product PositioningFlagship Dual-Screen SIP Desktop Phone
  • Main Screen5.0-inch color, 800 × 480 pixels
Avaya 9608G IP Phone Product ImageDiscontinued · Replaceable

IP Phone

Avaya 9608G IP Phone

8 Line Keys · Gigabit Dual Ethernet Ports · Expandable with up to 3 Modules

  • DisplayMonochrome display, 3.2 × 2.2 inches (8.2 × 5.5 cm)
  • Button8 dual-LED line keys, 24 programmable keys, and 4 soft keys

J Series supports SIP and H.323, PoE power, with optional Wi-Fi and Bluetooth modules.

Typical Scenarios

Define the scenario first, then select the model.

Terminal models depend on wiring conditions, room size, and movement range; platform selection depends on scale, compliance requirements, and whether to retain existing equipment. The following four scenarios serve as starting points.

  • Terminal: Cabling, Rooms, and Mobility Range
  • Platform: Scale, Compliance, and Deployment Location
  • Interoperability: Teams, Zoom, and Existing Gateways
  • Refactor: Phased rollout with zero downtime

Headquarters and Branches

Aura's CM, SM, and SMGR handle call control and SIP routing. S8300E and G430/G450 serve as branch gateways, enabling internal calls even when the WAN connection is down.

Complete deployment for SMEs

IP Office 500 v2 or Server Edition provides call control, integrated with MM Recording, Professional Voicemail, and conference bridging to support front desk, workstations, and meeting rooms in a single system.

Front-desk and high-volume call center roles

J179 or 9408: Multi-key and expansion module allow the receptionist to monitor all department numbers from one station. Dual-color LED indicators display key status directly—no memorization required.

Replace existing digital phones

The 1400 and 9600 series have been discontinued. You can replace them by floor in batches with the J139, J159, or J179 models. Existing numbers and dialing habits are preserved, while external expansion modules handle the additional ports.

Selection Tool

Calculate a configuration based on workstations and meeting rooms

Fill in desk, conference room, and cabling details. Based on the Avaya applications, hardware, and endpoints listed on this page, receive combination recommendations and quantities that can be directly used in the quotation form.

Avaya Application, Hardware, and Endpoint Selection Tool

Enter the actual number of extensions, including front desk and shared workstations.

Includes training room and video conference room

Configure the conference room system and camera

Existing wiring

Deployment Preferences

Recommended Bundles

Pending (IP Office / Aura) + 120 workstations + 4 conference rooms

Based on 120 workstations and 4 meeting rooms (including 2 video-enabled), selecting IP Office / Aura for the platform results in approximately 128 total terminals and conference devices.

Services

  • Platform Solution Evaluation

    Choose IP Office or Aura based on scale, compliance, and existing equipment

    × 1
  • Installation, Configuration, and Number Planning

    Extension planning, phone provisioning, and platform integration

    × 1

Platform

  • MM Recording Management Software

    Concurrent recording channel license

    × 12

Terminal

  • Avaya J179 IP Phone

    Desk with Ethernet Access

    × 84
  • Avaya 9408 Digital Phone

    Retain existing digital ports, accounting for approximately 30% of workstations.

    × 36
  • External Expansion Module (16 / 30 channels)

    Digital port expansion

    × 2

Meetings & Video

  • Avaya B199 Conference Phone

    Touchscreen models: pair with expansion microphones based on room size.

    × 4
  • Avaya Vantage K175

    Video conference room with a 8-inch display; supports external large screens.

    × 2
  • IP Office is ideal for complete SMB deployments, while Aura suits multi-site, multi-vendor, and large-scale extension scenarios.
  • Mixed cabling by zone: Keep digital phones in the area where digital ports are located; replace all others with J-series IP phones.
  • Video conference rooms must verify display devices, network bandwidth, and compatibility with Teams/Zoom.

Show me the status of workstations, meeting rooms, and existing equipment.

Provide details on the number of workstations and meeting rooms, existing cabling (digital ports/cables), relay type, and extension scale. We will deliver a combined list of applications, hardware, and terminals along with the replacement sequence.

Purchase Intent

Submit your requirements and contact details. A sales consultant will confirm pricing, stock availability, and delivery options with you. Product prices are subject to quotation.

Your information will be used solely for this selection and quotation discussion and for no other purpose.

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