Webex Customer Experience
Webex Contact Center
Omnichannel Integration · AI Agent Assist
- ChannelOmni-channel support for voice, web chat, email, and social media
- RouteIntelligent routing by skill, priority, and customer value
CISCO · Collaboration Endpoints and Webex Platform
From desktop phones to the Webex collaboration platform
Phones, headsets, and conference devices are provisioned by workstation and room. Webex Suite and the Customer Experience Platform manage meetings, messaging, calls, and service workflows. Hardware serves as the endpoint; collaboration capabilities are delivered via subscription, with a unified identity spanning the entire platform.
Supports Cisco Rooms, Microsoft Teams Rooms, Zoom Rooms, and Google Meet
Room Kit Pro G2Large-scale space codec solution
Desk Phone 9800
B&O 950
- Product Series
- 3 Class
- List Products
- 27 styles
- Kit Workflow
- 8 items
- Room Mode
- 4 interoperable
Product Portfolio
Webex Customer Experience
Cloud contact center platform designed for customer service and sales: omnichannel connectivity, AI-driven self-service and agent assistance, real-time operational dashboards, journey analytics, and internal collaboration—all on a unified platform with shared security policies.
Webex Customer ExperienceWEBEX CUSTOMER EXPERIENCE
Cloud contact center platform designed for customer service and sales: omnichannel connectivity, AI-driven self-service and agent assistance, real-time operational dashboards, journey analytics, and internal collaboration—all on a unified platform with shared security policies.
2This product
Series Brochure
Webex Customer Experience
Webex Customer Experience Platform
Smart Front Desk · Journey Data
- Smart Front DeskAI-powered self-service and proactive messaging across voice and digital channels
- Agent EnablementCustomer journey, historical interactions, and knowledge context carried into the session
Subscribe by agent and channel; integrates with existing CRM and ticketing systems.
Typical Scenarios
Assign workstations by room and role
On the same platform, room size determines device configuration, while role type dictates phone and headset form factors. Start by confirming the room list and agent count, then select specific models.
- Room: Occupancy, Table Type, and Sightline Height
- Workstation: Sharing level and video requirement
- Audio: Add ceiling speakers and desktop microphone?
- Should meetings, calls, and customer service be managed under a unified platform?
Headquarters Workstations & Co-working Spaces
9800 and 8800 series are tiered by role; log in to restore your contacts and calendar, and enjoy hot desks for shared workstations available on demand. B&O 950 and 720 series handle personal audio.
3-12 Person Meeting Room
Room Bar and Room Bar Pro combine framing, audio capture, and playback in a single device. Place Room Navigator at the entrance for meeting detection and environmental monitoring. Plan cabling using a single Ethernet cable per unit.
Large Conference Rooms and Auditoriums
Room Kit Pro G2 with Quad Camera and Room Vision PTZ for long tables and podiums; Ceiling Speaker Pro and Table Microphone Pro positioned based on acoustic conditions.
Patrol and On-site Operations
9821 enables calls and messaging over enterprise Wi-Fi. The IP68-rated chassis withstands frequent wiping and disinfection, allowing staff in care, warehousing, and production areas to handle communications without returning to a fixed workstation.
Cross-platform interoperability
One meeting room, four ways to join
RoomOS devices can switch between Cisco Rooms and third-party room modes. The conferencing platform is chosen by the user, and hardware remains unchanged regardless of the platform.
Cisco Rooms
Native RoomOS experience with deep Webex Meeting integration
Microsoft Teams Rooms
Start in Teams Rooms mode to keep your existing collaboration habits
Zoom Rooms
Switch to the Zoom meeting interface with one click—no need to change room equipment.
Google Meet
Supports Google Meet mode for unified cross-border team meetings.
Show room list and agent count
Specify the number of meeting rooms, expected attendee count, available desks, video requirements, existing multimedia equipment, and preferred conferencing platform (Webex, Teams, Zoom, or Google Meet). We will provide recommended device bundles, accessory lists, and subscription options.
Purchase Intent
Submit your requirements and contact details. A sales consultant will confirm pricing, stock availability, and delivery options with you. Product prices are subject to quotation.