Healthcare · Healthcare
Campus Voice and Call Center
Unified number for registration, medical guidance, and follow-up
Deploy IP-PBX to host internal extensions and publish a unified external number. Integrate guide and follow-up agents with the contact center, linking call logs with work orders to reduce repeat calls.
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What's included in this plan?
The solution configuration maps to specific brands and product pages available on the site, with options to scale features up or down based on project size.
5{0} product lines /3Applicable use cases
Use Cases
Deliverables
- Extension and Number PlanningExtension Range, External Number, and Trunk Mapping Table
- Agent and Call RoutingAgent Grouping, Priority, and Transfer Rule Settings
- Recording Compliance ConfigurationRecording Notification, Retention Period, and Playback Approval
- Operations handoverAccount, Document, and Operations Handover
- Call Quality Sampling ReportCall Recording Audit Results and Service Improvement Recommendations
From a single point to an entire area
Progress in four stages: on-site confirmation, list configuration, implementation integration, and training handover. Maintain records for each stage.
4implementation phase
STEP01
On-site Requirement Confirmation
Confirm the locations and quantities for outpatient reception desks, customer service follow-up centers, administrative office areas, etc., against the existing system.
STEP02
Inventory and Configuration
Output a table listing model numbers, quantities, installation locations, and interface mappings to clearly identify add-ons and optional configurations.
STEP03
Implementation and Integration
Complete installation, configuration, and system integration per the "Deliverables" section, retaining all debug logs.
STEP04
Training and Handover
On-site training and daily maintenance, including account handover, configuration documentation, and spare parts list.
HealthcareRest of the industry2package
Other solutions within the same industry can be combined based on project scope.
Remote Consultation and Medical Alliance Interconnectivity
The consultation room is equipped with a video conferencing terminal and a collaboration tablet, supporting dual-stream sharing of medical images and patient records. Ward-side access is provided via mobile devices, with the ability to record and archive consultation sessions.
5{0} product lines ·5DeliverablesView plan
Campus Inspection and Supply Delivery
Specimens and medications are transported via unmanned vehicles along fixed routes. Nighttime security is monitored by quadruped robots in coordination with fixed cameras, with any anomalies relayed to the duty room.
5{0} product lines ·5DeliverablesView planNeed a cross-industry portfolio? ViewAll Solutionsor directlyContact Us。
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