Mitel × Zoom Workplace

Key Features

• Zoom Phone natively integrates with Mitel PBX—no plugins required.
• Cloud, on-premises, or hybrid deployment with existing handsets and endpoints
• Compliant deployment for healthcare, public sector, and financial services

Features and Configuration

• Zoom AI Companion integrates into calls, meetings, and chats to automatically generate summaries and action items.
• Mitel Common Communication Framework: Unified deployment across all endpoints to reduce operational overhead.
• Migrate at your business pace: Go fully cloud or keep on-premises voice while moving collaboration to the cloud.
• Ideal for industries with data residency and compliance requirements, while maintaining cloud collaboration efficiency.

Technical Specifications (9Item

Solution Type

Mitel Voice Platform + Zoom Workplace Hybrid Collaboration Solution

Voice capabilities

Enterprise-grade call routing and endpoint compatibility, built on Mitel PBX

Collaboration

Zoom Phone, Meetings, and Team Chat. AI Companion provides meeting summaries and action items.

Integration Method

Zoom Phone natively integrates with Mitel PBX—no additional plugins required.

Deployment Mode

Public cloud, on-premises, or hybrid deployment

Terminal coverage

Consistent experience across desk phones, softphones, and mobile devices

Industry Scenarios

Organizations in healthcare, public sector, and finance that have data residency requirements

License Terms

AI Companion is included with Zoom paid accounts and may not be available in all regions or industries.

Selection Recommendation

Ideal for mid-to-large organizations with existing Mitel voice deployments seeking AI-powered meeting and chat collaboration. Healthcare, public sector, and financial clients with data residency requirements should prioritize hybrid deployment. Small teams of ten or fewer without local compliance needs can adopt cloud collaboration directly without modifying their voice platform.